Reference

What You Agree To When You Use draftk

Access to draftk and its casino lobby is governed by state law — eligibility depends on where you are located and what your state permits.

State-dependent accessPayPal, Venmo, Play+ coveredAccount data rightsUS players onlyContact path included
draftk What You Agree To When You Use draftk
HOW WE HANDLE DATA

Account Security, Data, and Your Rights

Data Retention

We keep account records, transaction history, and identity documents for the period required under applicable state and federal law. You can request a summary of stored data through the written support channel.

Cookie Practice

Our lobby uses session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Each login triggers a one-time verification step on your registered device. PayPal and Venmo withdrawal requests require a matching verified identity before funds are released from your account wallet.

Requesting Changes

To update personal details, close your account, or request data deletion, submit a written request via email support. We aim to confirm receipt within two business days and complete eligible requests under applicable law.

POLICY CONTACT PATHS

How to Reach Us About Legal Questions

Live Chat Open the chat icon inside your account dashboard to reach our support team. Use this channel for urgent account holds, withdrawal verification questions, or access disputes.
Email Support Send legal or policy questions to our support address found in your account settings. Written requests for data access, account closure, or policy clarification are handled this way.
Account Help Center Your account's Help section lists step-by-step paths for identity re-verification, PayPal dispute escalation, and state eligibility confirmation without needing to contact support directly.

Your Legal Questions, Answered

These are the questions we hear most from players in Houston and across other eligible states when they want to understand their rights, account rules, and how our policies apply to their specific situation.

Access depends entirely on your state's law. We only accept accounts from states where online casino and sportsbook activity is authorized. Check your state's current regulations before opening an account.

We collect identity documents, contact details, transaction records, and session data. All of it is retained for the period required by applicable law. Submit a written request to get a copy of what we hold on your account.

Yes. Send a deletion request to our email support channel. We will confirm eligibility — some records must be kept under state or federal law — and complete the request within the applicable legal window.

Withdrawals are held until identity verification is complete. Upload the requested documents through your account dashboard. Once our compliance review clears, funds are released to your linked PayPal or Venmo account.

If your state no longer permits the activity you signed up for, access to the affected parts of the lobby will be suspended. We will notify you through your registered email address when a policy-driven change affects your account.

Start with a written request through email support, describing the specific decision and the outcome you are seeking. If the first response does not resolve it, ask for escalation to our account review team for a second assessment.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.