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How draftk Handles Your Personal Information

This privacy policy covers what we collect when you open an account, make a deposit via PayPal or Venmo, or access the lobby on your phone — and exactly what rights you have over that data.

Account data transparencyPayPal & Venmo payment privacyCookie controlsData deletion requestsUS-based account support

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DATA HANDLING PRACTICES

How We Protect and Manage Account Data

Data security at draftk is built into the account flow rather than bolted on afterward. Every login session uses encrypted connections, and payment interactions through PayPal, Venmo, or Play+ are handled through secure tokenized channels so your wallet credentials never touch our servers directly. Here is how we approach four key areas of data stewardship.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit. You can turn off non-essential cookies in your account settings or browser preferences at any time.

Account Security

Login attempts from unrecognized devices trigger an identity check step before access is granted. This applies whether you're on the mobile app or a desktop browser in Houston or anywhere else in an eligible state.

Data Retention

We hold account data for the period required by applicable state law. Once an account is closed and the statutory retention window closes, personal records are deleted from active systems on a rolling schedule.

Requesting Changes

To update, export, or delete your personal data, submit a request through live chat or email support. We verify your identity before processing any change to protect your account from unauthorized alterations.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to review, correct, or remove data tied to your draftk account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered email address so we can locate your record quickly. We aim to respond to all privacy-related requests within the timeframe required by applicable state law.

Team online

Live Chat

Start a chat session inside your account dashboard. Have your registered email address ready so we can pull up your data record without delay.

Email Support

Send a written privacy request to our support address from the email linked to your account. Include a brief description of what you'd like reviewed or removed.

Account Settings

Certain data preferences — like marketing opt-outs and cookie settings — can be adjusted directly inside your account profile page without contacting support.

What We Collect and Why We Collect It

draftk Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you register, we collect your name, email address, date of birth, and state of residence so we can verify your identity and confirm eligibility under applicable state law. During deposits or withdrawals through PayPal, Venmo, or Play+, we log transaction identifiers — not your full

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wallet credentials — to process and reconcile payments. If you contact support via live chat, we retain that conversation thread to resolve follow-up issues faster. We also collect device and browser data when you access the lobby on mobile, which helps us detect unauthorized login attempts.
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Location data is used only to confirm you are in an eligible state at the time of play; we do not sell or share it with third-party advertisers. You may request a copy of all data we hold on your account at any time by contacting
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our support team. Retention periods follow applicable state law, and data tied to closed accounts is removed on a schedule consistent with those requirements.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About Your Privacy at draftk

These are the questions we hear most often from account holders who want to understand their data rights. If your question isn't covered here, live chat support can walk you through your specific situation.

We collect your name, email, date of birth, and state of residence for identity verification. Device and browser data is also recorded to secure your login sessions against unauthorized access.

No. Payment interactions through PayPal, Venmo, and Play+ are handled via tokenized channels. We log transaction identifiers for reconciliation but never pass your wallet credentials to outside parties.

Contact our support team through live chat or email using your registered email address. We'll verify your identity and send your full data record within the timeframe required by applicable state law.

Yes. Submit a deletion request via live chat or email. We process it after identity verification and retain only what state law requires us to keep before permanently removing the rest.

Location data confirms you are inside an eligible state at the time of play, as access depends on state law. We do not sell or share location data with advertisers or unaffiliated third parties.

Marketing opt-outs and cookie preferences are both manageable inside your account profile page. You can also adjust cookie settings directly in your browser at any time without contacting support.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal InfoFAQ InfoAbout Us

How draftk Handles Your Personal Information

How We Protect and Manage Account Data

Cookie Controls

Account Security

Data Retention

Requesting Changes

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy at draftk

01 What personal data does draftk collect when I open an account?

02 Does draftk share my payment information with third parties?

03 How do I request a copy of all the data draftk holds on me?

04 Can I ask draftk to delete my account data?

05 How does draftk use my location data?

06 How do I turn off marketing emails or non-essential cookies?

Privacy Policy

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