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Terms Conditions That Cover Your draftk Account

These terms set out the rules for opening and using a draftk account, including how deposits and withdrawals work through PayPal, Venmo, and Play+, and what you agree to when you access our lobby.

Account eligibility by state lawPayPal, Venmo & Play+ rulesWithdrawal & verification termsAccount suspension policyDispute resolution process

Explore the Lobby Read FAQ

HOW WE OPERATE

Account Security and Data Practices

Data Retention

We retain account data, transaction records, and identity documents for the period required by applicable state regulations. You can request a summary of your stored data through account settings.

Cookie Use

Our site uses cookies to keep your session active and remember your payment preferences, including your chosen wallet — PayPal, Venmo, or Play+. You can adjust cookie settings through your browser at any time.

Account Security

Every login is protected by SSL encryption and verified through an OTP sent to your registered mobile number. Never share your one-time code; our team will never ask for it via chat or email.

Requesting Changes

To update personal details, dispute a transaction, or request account data deletion, submit a request through live chat or email with your verified account ID and the specific change needed.

What These Terms Actually Cover

draftk Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating a draftk account, you agree to these terms in full. They govern every interaction with our platform — from your first deposit through PayPal or Venmo to each withdrawal you request via Play+ prepaid card. Eligibility is determined by the laws of the state

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where you are located at the time of access; we do not accept accounts from states where online casino or sportsbook activity is not permitted under local law. You must be of legal age as defined by your state's regulations. We reserve the right to suspend
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or close any account that is found to have provided inaccurate registration details, used a payment method that does not match the verified account holder, or engaged in activity that violates these terms. All account activity — including wagering on NFL football, NBA basketball, MLB baseball,
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or any casino product in our lobby — is subject to these terms. Changes to these terms will be posted on this page with a revised effective date; continued use of your account after that date constitutes acceptance. If you have questions about any clause here,
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reach out to our support team before continuing to use the platform.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account dashboard to ask about a specific clause, a payment hold, or a withdrawal condition tied to these terms.

Email Support

Send a detailed message to our support address for written responses about account decisions, term interpretations, or disputes involving PayPal or Venmo transactions.

Account Help Center

Your account's Help section lists current term summaries, verification steps, and state eligibility notes — check there first for quick answers before contacting the team.

Common Questions About These Terms

These terms apply to every draftk account holder in an eligible US state. Accessing any part of our lobby — slots, live dealer tables, or sportsbook — constitutes acceptance of these terms in full.

We post all updates on this page with a revised effective date. Continued use of your account after that date means you accept the updated version. We encourage you to check back periodically.

Verified pending balances will be returned to your original payment method after an identity review is completed. Suspension does not forfeit cleared account balances unless fraud is confirmed through investigation.

Contact support via live chat or email with your transaction ID and account details. We review disputes against our payment records, including Play+ prepaid card logs, and respond in writing.

Yes. Access to draftk and the specific rules that apply depend on the laws of your state at the time of use. We operate only where state law permits and adjust account terms accordingly.

Submit a data request through the Help section in your account or via email support. Include your verified account ID. We respond within the timeframe required by applicable state and federal privacy rules.

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